8.0  Policy Statement

The Policy recognizes that the scope of urban water and sanitation services extends beyond fulfilling the basic human needs, which aims towards achieving improved quality of life through providing safe, reliable, adequate and enhanced services at affordable prices to the consumers. Compatible infrastructure, appropriate institutional setup, rationalized cost recovery, favorable financing environment, enhanced people’s participation and their role in decision making and appropriate partnership with the private sector are recognized as core elements towards achieving these objectives in a sustainable manner. The policy also aims to adopt measures to safeguard the environment and emphasizes achieving a balance with other competing uses of water through adoption of demand and discharge management measures.

 The major policy principles in this regard are:

  • It is duly recognized that fresh and usable water is a finite and precarious resource and it must be judiciously utilized for municipal consumption. Thus demand side management strategies will be duly considered and promoted while developing and expanding new water supply and sanitation systems. Adequate provisions will be adopted to protect the watershed for ensuring sustainable availability of water. Discharge into natural water bodies will be gradually regulated to protect the ambient water
  • Effective and appropriate institutions will be promoted depending upon the characteristics, size and complexity of water supply and sanitation systems to develop implement, operate and manage water supply and sanitation systems in an efficiently consumer responsive manner within the limits of financial affordability. Central subsidies shall be generally discouraged at the operational levels unless for needy targeted cases. The state shall continue to provide partial investment for development of water supply and sanitation systems for communal benefits.
  • Users involvement will be promoted through enhanced role in decision making at all levels to inculcate community ownership with aims to achieve a long term financial sustainability and consumer responsiveness in system development, implementation, operation and maintenance and effective service
  • Apart from delivering the services through conventional approaches due preferences will be given to promotion of alternative technical options like rainwater harvesting, water reuse and recycling, etc. through the research development and up scaling of such alternative systems, which have a potential to be developed as complementary sources to meet the deficit in
  • Poor and the marginalized sections of the communities within the project areas will be mainstreamed as valid customers for service delivery through defining pro‐poor strategies for connections and sustained use of
  • Private participation will be encouraged on development, implementation, operation and maintenance of water supply and sanitation service delivery systems by fully or partially outsourcing provision of bulk water, system maintenance, management and other components of service delivery, as
  • Bench marking and monitoring of urban water supply and sanitation systems against pre‐ defined indicators and service standards will be accorded a high priority at the national level. The knowledge and information management for the sector will be enhanced through creation, updating of central database and sharing through publication and