Chapter – 6 

Chapter – 6 Inspection, Report and Implementation

16. Inspection or Inquiry may be Conducted:

If it deems necessary the Authority may conduct or cause to conduct inspection or inquiry in regard to the acts and actions carried out by the Licensee or the telecommunication service provided by the Licensee.

17. Procedure to be Followed to Conduct Inspection or Inquiry:

(1) While conducting inspection or inquiry in connection with acts and actions carried out by the Licensee or the telecommunication service provided by the Licensee pursuant to the Act or these Rules, the  Inspector shall, except otherwise specifically indicated and ordered the Authority to conduct inspection or inquiry, have to conduct inspection or inquiry on the following matters subject to the prevailing law:
(a) Whether or not the Licensee has operated the telecommunication service by using the machine and equipment relating to telecommunication in harmony with the quality standards determined by the  Authority,
(b) Whether or not the telecommunication service has  been operated in conformity with the minimum
standards as prescribed by the Authority,
(c) Whether or not the Licensee has collected the service charge as approved by the Authority,
(d) Whether or not the acts and actions have been carried out by the Licensee in conformity with the
terms and conditions to be abided pursuant to the Act or these Rules.

18. Powers of Inspector:

The Inspector shall have the following powers in the course of inspection or inquiry pursuant to Rule 17:-
(a) To enter into the place where the telecommunication system is being used,
(b) To demand any description or information from the Licensee,
(c) To examine the quality standards of the telecommunication service provided by the Licensee
to the customers and of the telecommunication system used in operating such service,
(d) To take statements from anyone who-so-ever involved in the operation of the telecommunication
service,
(e) To issue an order relating to the operation of the telecommunication service, if it appears appropriate
to issue such an order to the Licensee, while conducting inspection or inquiry,
(f) To carry out such other functions as are required in regard to inspection or inquiry.

18A. Authority to be Informed: If an Inspector has issued an order pursuant to Clause (e) of Rule 18 to the Licensee, such information shall be forwarded to the Authority within Three days.

19. To Follow the Order of an Inspector:

(1) If an Inspector issues an order to the Licensee in the course or inspection or inquiry pursuant to ? Rule 17, it shall be the duty of the concerned Licensee to carry out the  functions as referred to in such order.
(2) A person who is not satisfied with the order issued by the Inspector pursuant to Sub-rule (1) may file a complaint with the Authority within Thirty days and decision of the Authority in regard to the complaint shall be final.

20. To Furnish Report:

(1) After conducting inspection or inquiry pursuant to Rule 17, the inspector shall furnish a detailed report on
inspection or inquiry to the Authority ? within Ten days.
(2) The report to be furnished pursuant to Sub-rule (1) shall set out, inter alia, the following matters:-
(a) The matter inspected or inquired in regard to the acts and actions carried out by the Licensee or the
telecommunication service provided by the Licensee,
(b) If any technical examination has been performed in the course of inspection or inquiry, the matter as to
which telecommunication system has been tested,
(c) Separate description as to whether or not the Licensee has abided the terms and conditions to be
abided by pursuant to the Act or these Rules,
(d) If the Licensee has not abided by the terms and conditions, the reasons thereof not so abided,
(e) If an order has been issued in the course of inspection or inquiry to the Licensee to carry out any act immediately, the matters and reasons thereof.

21. Implementation of Report:

(1) Upon receiving a report referred to in Rule 20, the Authority shall conduct necessary inquiry in that regard;
and upon an inquiry, if it appears necessary to obtain additional information, the Authority may order the concerned Licensee to submit description or documents, require to appear before it and record the statement or carry out such other acts as it may deem appropriate.
(2) Upon an inquiry pursuant to Sub-rule (1), if the Authority deems it proper to issue an order to the Licensee in regard to the acts and actions carried out by the Licensee or the telecommunication service provided by the Licensee, it shall provide a reasonable period of time to carry out acts, and it shall be the duty of the concerned Licensee
to carry out such acts in due course of time.