Chapter – 7

Chapter – 7 Dispute relating to Telecommunication and its Settlement

22. Complaints may be filed to the Authority:

If a dispute arises in regard to the telecommunication service between the Licensees or between the Licensee and the customer, the aggrieved party may file a complaint also setting out reasons to the Authority.

23. Procedures to be Followed in the event of Dispute between Licensees:

(1) If a complaint is filed to the Authority pursuant to Rule 22 following a dispute between the Licensees in regard to the telecommunication service, the Authority shall require the concerned Licensees to appear and shall have to settle the dispute through mutual discussions.
(2) If the dispute is not settled through mutual discussions pursuant to Sub-rule (1), the Authority shall appoint an arbitration panel comprising One representative of each Licensees and One  representative from the Authority.
(3) The arbitrators appointed pursuant to Sub-rule (2) shall make producers itself to settle the dispute.
(4) The arbitrators appointed pursuant to Sub-rule (2) shall make a decision on the settlement of dispute within Fifteen days.
(5) The decision made by the arbitration pursuant to Sub-rule (4) shall be binding to the concerned Licensees.

24. Dispute between Licensee and Customer:

(1) If a dispute arises between the Licensee and the customer in regard to the telecommunication service and a complaint is filed to the Authority pursuant to Rule 22, the Authority shall require the concerned Licensee
and the customer to appear and settle the dispute through discussions.
(2) If the dispute is not settled through mutual discussions pursuant to Sub-rule (1), the Authority may issue an order to the concerned Licensee or the customer as it deems appropriate, and it shall be the duty of the concerned Licensee or customer to abide such order.